Carry Recovery

Get the vehicle—and everyone around it—to safety.

Book an insured recovery operator for an accident, breakdown, electrical fault or immobilised vehicle. Police, dealers, insurers and approved fleets can provide their account references.

Injury, fire or immediate danger?

Contact police, ambulance or fire services first. Carry Recovery is not an emergency service and does not control the accident scene.

Booking authority

Tell us who is requesting and authorising recovery.

Who is booking?

Payment arrangement

OrganisationName

OrganisationAccountId

PurchaseOrderNumber

Police/incident reference

RequestingOfficerName

OfficerServiceNumber

PoliceStation

Contact and vehicle

Keep this phone available so the operator can confirm access.

ContactName

ContactPhone

ContactEmail

Vehicle registration

Make

Model

VehicleType

Incident and scene safety

These answers determine the equipment and response required.

What happened?

VehicleCondition

IncidentDescription

Collection and destination

Use a road, landmark, coordinates or what3words for remote locations.

PickupLocation

PickupWhat3Words

DestinationType

DestinationAddress

ReleaseAuthorityName

Authority and safety confirmation

Emergency services have been contacted where anyone is injured or an immediate danger exists. I understand the assigned operator must independently assess the scene and may refuse or delay recovery when it is unsafe, unlawful or beyond the vehicle’s rated capability.