Terms & Conditions
Clear rules for customers, drivers, merchants and partners using Carry across supported markets.
These Terms & Conditions govern the use of the Carry Africa platform, including bookings, deliveries, driver services, affiliate partnerships, retailer partnerships and payment services.
By creating an account, making a booking, registering as a driver, joining a partner programme or using any Carry Africa service, you agree to these Terms.
1. About Carry Africa
Carry Africa is a technology platform connecting customers, retailers, marketplace sellers and independent delivery drivers in enabled city markets.
Carry Africa facilitates bookings, payments, driver matching, live tracking and communication between users.
2. Booking a Delivery
Customers are responsible for providing accurate:
- Pickup address
- Delivery address
- Recipient contact details
- Item descriptions
- Estimated size and weight
- Special handling requirements
- Building access instructions
Incorrect booking information may result in delays, additional charges or cancellation.
3. Driver Allocation
Carry Africa may offer delivery requests to suitable nearby drivers.
Driver availability depends upon location, time of day, traffic, weather and demand.
Carry Africa cannot guarantee immediate driver availability.
4. Delivery Pricing
Pricing may be based on:
- Distance travelled
- Vehicle size
- Delivery urgency
- Number of pickup locations
- Number of delivery locations
- Heavy or oversized goods
- Waiting time
- Access difficulties
- Additional labour requested
If the actual job differs significantly from the original booking, the final price may change.
5. Retail Partners
Shops, retailers and commercial businesses may register as Carry Retail Partners.
Retail Partners can create deliveries directly or refer customers through the Carry platform.
6. Affiliate Programme
Approved affiliate partners may earn commission from qualifying bookings referred through their unique referral link.
Commission is only payable after:
- the booking has been completed
- payment has cleared
- the booking has not been refunded
- fraud checks have been completed
Carry Africa reserves the right to reject fraudulent or abusive referrals.
7. Cancellations
| Booking Status | Refund |
|---|---|
| Before driver accepts | Full refund |
| Driver accepted | Partial refund may apply |
| Driver travelling | Travel costs may be deducted |
| Driver arrived | Normally non-refundable |
8. Waiting Time
Waiting charges may apply where delays occur because of:
- Customer unavailable
- Shop delays
- Loading delays
- Building access
- Security procedures
- Lift reservations
9. Prohibited Goods
The following must not be transported:
- Illegal goods
- Firearms
- Explosives
- Hazardous chemicals
- Gas cylinders
- Controlled drugs
- Cash
- Precious metals
- Live animals unless agreed in advance
10. Proof of Delivery
Carry Africa may collect:
- Recipient signatures
- Delivery photographs
- GPS timestamps
- Delivery notes
These records may be used to verify successful delivery.
11. Driver Responsibilities
- Maintain a roadworthy vehicle
- Hold appropriate licences
- Follow Zimbabwe road traffic laws
- Treat customers professionally
- Handle goods with reasonable care
- Complete deliveries honestly
12. Customer Responsibilities
- Package goods appropriately
- Provide accurate booking information
- Ensure someone is available if required
- Avoid booking prohibited items
- Treat drivers respectfully
13. Limitation of Liability
Carry Africa is a marketplace connecting customers with independent delivery drivers.
We are not liable for delays resulting from:
- Traffic congestion
- Road closures
- Weather conditions
- Vehicle breakdowns
- Civil disturbances
- Events beyond reasonable control
14. Account Suspension
Carry Africa may suspend or permanently remove accounts involved in:
- Fraud
- Abusive behaviour
- Payment fraud
- False bookings
- Misuse of promotional offers
- Affiliate fraud
15. Changes to these Terms
Carry Africa may update these Terms prospectively. Material changes will be notified where required. Changes do not remove rights already accrued and continued use only constitutes acceptance where local law permits.
16. Consumer rights, complaints and governing law
Nothing in these Terms excludes a mandatory consumer guarantee, refund, safety duty, privacy right or remedy that cannot lawfully be excluded. The law and competent courts of the country in which the service is supplied apply, subject to any valid written business agreement and mandatory local rules. Contact Carry first with the order reference and evidence; you may also use an applicable regulator, tribunal, alternative-dispute-resolution body or court.
Launch-country regulatory schedule
Carry applies this policy together with the mandatory laws of the country where the customer, merchant, driver or delivery is located. Local law prevails where it gives a person greater protection. The list below is a practical route to the principal authorities; specialist transport, food, aviation, financial-services, employment and local-authority rules may also apply.
| Country | Privacy and digital services | Consumer and market conduct |
|---|---|---|
| Zimbabwe | Cyber and Data Protection Act [Chapter 12:07]; POTRAZ / Data Protection Authority. | Consumer Protection Act [Chapter 14:44]; Consumer Protection Commission. |
| Zambia | Data Protection Act No. 3 of 2021; Data Protection Commission. | Competition and Consumer Protection Act; CCPC. |
| Malawi | Electronic Transactions and Cyber Security framework and any data-protection law or regulator in force when the service launches. Carry will confirm registration and transfer requirements before activation. | Consumer Protection Act 2003 and Competition and Fair Trading Act 2024; Competition and Fair Trading Commission. |
| Botswana | Data Protection Act and the Information and Data Protection Commission framework. Carry will verify current registration and commencement requirements before processing locally. | Consumer Protection Act 2018; Competition and Consumer Authority. |
| Namibia | Constitutional privacy, Electronic Transactions Act 2019 and applicable communications, cyber-security and sector rules; CRAN for regulated electronic-communications matters. | Applicable contract, sale-of-goods, competition and sector rules. Complaints may also belong with the relevant ministry, local authority or sector regulator. |
| Mozambique | Constitutional, electronic-transactions and cyber-security rules. A dedicated personal-data regime was still developing in 2026; INTIC publishes the current digital framework. | Consumer Protection Law and economic-activity rules; INAE. Communications complaints may fall within INCM. |
| Tanzania | Personal Data Protection Act, Cap. 44; Personal Data Protection Commission. | Fair Competition Act, Cap. 285; Fair Competition Commission. |
Regulatory names, commencement dates and complaint procedures can change. Contact Carry first so we can investigate quickly; this does not remove your right to complain to a regulator, court or other competent authority. The external directory supplied by the user is a discovery resource; official authority sites above are the operative references.
17. Contact
Email: support@carry.africa
Version 2.0
Effective date: 12 August 2026