Customer property is protected
Drivers and riders must never take, use, conceal, substitute or keep any customer item, payment, document or parcel.
Carry Africa help centre
Safe deliveries.
Safe deliveries.
Good drivers.
Clear expectations.
Carry connects customers, shops and businesses with local drivers who are expected to work honestly, drive responsibly and treat every person and item with care.
What Carry stands for
Honest handling of customer goods
Safe, patient and lawful driving
Respectful conduct at every location
Clear communication and proof of delivery
Drive carefully
Speeding, dangerous overtaking, phone use while driving and carrying unsafe loads are not acceptable on Carry jobs.
Good character matters
Courtesy, patience, honesty and respect are as important as having the correct vehicle, licence and delivery equipment.
A company people can trust
Carry aims to support fair work, reliable service, transparent pricing and safer local deliveries across enabled Carry markets.
Delivery essentials
Make sure pickup and drop-off details are accurate, goods are ready for collection and someone is available at both locations. Delays, additional stops or incorrect information may affect the final price.
General
About Carry Africa
Carry Africa is a multi-country marketplace
connecting customers, shops, retailers,
marketplace sellers and businesses with local
drivers and riders in enabled city markets.
Carry is building a delivery company based on
honesty, fair opportunity, responsible service
and respect for customers, drivers, riders and
business partners. We want people to feel safe
trusting Carry with their goods and their work.
Yes. Same-day delivery may be available depending
on driver availability, distance, traffic,
weather and current demand.
Customers
Booking and delivery
Enter the pickup location, delivery location,
item details and contact information. Carry will
display available delivery options and connect
the job with a suitable driver where available.
Carry can help with parcels, shop orders,
groceries, furniture, hardware, marketplace
collections and general local deliveries. Large,
fragile or heavy goods must be described clearly.
Pricing may depend on distance, vehicle type,
urgency, stops, item size, waiting time, stairs,
loading difficulty and special handling. The
final price may change when the real job differs
from the information supplied.
Where tracking is enabled, customers can follow
progress from collection to delivery. Status
updates may also be available from the customer
dashboard.
Where supported, proof of delivery may include a
photograph, signature, timestamp, location or
delivery note confirming completion.
Drivers and riders
Who Carry wants on the road
Register through the driver signup page and
provide your identity, contact, vehicle and
verification information. Approval may depend on
successful checks and the quality of the
information provided.
A good Carry driver or rider is honest, punctual,
calm, polite and careful. They communicate when
delayed, follow delivery instructions, protect
goods, obtain proof of delivery and treat every
customer and merchant respectfully.
Drivers and riders must obey road rules, avoid
speeding, keep a safe distance, secure all loads,
avoid phone use while moving and never drive while
impaired, exhausted or in an unsafe vehicle.
Delivery speed never justifies dangerous driving.
Theft, attempted theft, deliberate substitution,
withholding goods, falsifying proof of delivery
or keeping customer payments is strictly
prohibited. Accounts may be suspended or removed,
affected parties may be notified and serious
incidents may be reported to the appropriate
authorities.
Businesses
Shops, sellers and partners
Yes. Carry supports shops, pharmacies, hardware
stores, furniture sellers, wholesalers,
boutiques and other Harare businesses needing
local delivery support without maintaining a
full in-house fleet.
Yes. Sellers can arrange collection from one
location and delivery to a buyer elsewhere in
Harare, subject to the item being lawful, safe
and accurately described.
Approved affiliates and retail partners may
refer customers to Carry. Qualifying completed
deliveries may earn commission according to the
applicable programme terms.
Safety and conduct
Protecting people and goods
Drivers must not carry illegal goods, explosives,
firearms, controlled drugs, hazardous chemicals,
unsafe loads, stolen goods, cash, precious metals
or live animals unless specifically permitted and
agreed in advance.
Report the incident through the available Carry
support channel and include the booking reference,
time, location and any supporting photographs,
messages or proof. In an emergency or suspected
crime, contact the appropriate local authority
first.
Cancellation charges depend on booking status.
When no driver has accepted, a full refund may be
available. Once a driver has accepted, travelled
or arrived, deductions may apply to cover time
and reasonable costs.
Launch-country regulatory schedule
Carry applies this policy together with the mandatory laws of the country where the customer, merchant, driver or delivery is located. Local law prevails where it gives a person greater protection. The list below is a practical route to the principal authorities; specialist transport, food, aviation, financial-services, employment and local-authority rules may also apply.
| Country | Privacy and digital services | Consumer and market conduct |
|---|---|---|
| Zimbabwe | Cyber and Data Protection Act [Chapter 12:07]; POTRAZ / Data Protection Authority. | Consumer Protection Act [Chapter 14:44]; Consumer Protection Commission. |
| Zambia | Data Protection Act No. 3 of 2021; Data Protection Commission. | Competition and Consumer Protection Act; CCPC. |
| Malawi | Electronic Transactions and Cyber Security framework and any data-protection law or regulator in force when the service launches. Carry will confirm registration and transfer requirements before activation. | Consumer Protection Act 2003 and Competition and Fair Trading Act 2024; Competition and Fair Trading Commission. |
| Botswana | Data Protection Act and the Information and Data Protection Commission framework. Carry will verify current registration and commencement requirements before processing locally. | Consumer Protection Act 2018; Competition and Consumer Authority. |
| Namibia | Constitutional privacy, Electronic Transactions Act 2019 and applicable communications, cyber-security and sector rules; CRAN for regulated electronic-communications matters. | Applicable contract, sale-of-goods, competition and sector rules. Complaints may also belong with the relevant ministry, local authority or sector regulator. |
| Mozambique | Constitutional, electronic-transactions and cyber-security rules. A dedicated personal-data regime was still developing in 2026; INTIC publishes the current digital framework. | Consumer Protection Law and economic-activity rules; INAE. Communications complaints may fall within INCM. |
| Tanzania | Personal Data Protection Act, Cap. 44; Personal Data Protection Commission. | Fair Competition Act, Cap. 285; Fair Competition Commission. |
Regulatory names, commencement dates and complaint procedures can change. Contact Carry first so we can investigate quickly; this does not remove your right to complain to a regulator, court or other competent authority. The external directory supplied by the user is a discovery resource; official authority sites above are the operative references.