Frequently Asked Questions
Clear answers for customers, shops, retailers, drivers and affiliate partners using Carry Harare.
Delivery essentials:
Please make sure pickup and drop-off details are accurate, goods are ready for collection,
and someone is available at both locations. Delays, extra stops or incorrect information may affect pricing.
Carry Harare is a local delivery marketplace that connects customers, shops, retailers,
Facebook Marketplace sellers and businesses with trusted local delivery drivers across Harare.
Enter the pickup address, drop-off address, item details and contact information.
Carry Harare will match the delivery with a suitable local driver where available.
Yes. Same-day delivery may be available depending on driver availability, distance,
traffic, weather and demand at the time of booking.
Carry Harare can help with parcels, shop orders, groceries, furniture, hardware items,
marketplace collections and general local deliveries. Large, fragile or heavy goods should
be described clearly when booking.
Drivers must not carry illegal goods, hazardous chemicals, explosives, firearms,
controlled drugs, unsafe loads, cash, precious metals, or live animals unless specifically agreed in advance.
Pricing may depend on distance, vehicle size, urgency, number of stops, item size,
waiting time, stairs, loading difficulty and any special handling requirements.
The price may change if the real job is different from the booking details.
Where tracking is enabled, you can follow delivery progress from pickup to drop-off.
Delivery status updates may also be shown in your customer dashboard.
Yes, where available. Proof of delivery may include a photo, signature, timestamp,
GPS location or delivery note confirming that the delivery was completed.
Yes. Carry Harare is designed for shops, pharmacies, hardware stores, furniture sellers,
wholesalers, boutiques and other Harare businesses that need local delivery support
without employing their own drivers.
Yes. Carry Harare is ideal for marketplace sellers who need a driver to collect items
from one location and deliver them safely to a buyer across Harare.
Register through the driver signup page, provide your details, vehicle information
and verification documents. Once approved, you can receive delivery job alerts through your dashboard.
Approved affiliates and retail partners can refer customers to Carry Harare.
When a referred customer completes a qualifying delivery, the partner may earn commission
according to the affiliate programme terms.
Cancellation charges depend on the booking status. If no driver has accepted yet,
a full refund may be available. If a driver has accepted, is travelling, or has arrived,
deductions may apply to cover driver time and costs.