Cookie Policy
This Cookie Policy explains how Carry Africa uses cookies and similar technologies when you visit our website or use our delivery, rider, merchant and customer services.
This policy forms part of our Privacy Policy. By using Carry Africa, you can choose which non-essential cookies you allow through our cookie banner.
1. What are cookies?
Cookies are small text files stored on your device when you visit websites. They help websites work properly, remember useful preferences and improve your experience.
2. Types of cookies we use
- Strictly Necessary Cookies – These are required for the website to work. They support security, login sessions, form submissions, fraud prevention, cookie consent, and core booking or signup functionality.
- Functional Cookies – These help us remember choices such as location preferences, delivery areas, rider or merchant form progress, and other settings that improve your experience.
- Analytics / Performance Cookies – These help us understand how visitors use the site, which pages are useful, and where we need to improve performance or usability.
- Mapping and Location Cookies – Some features may use services such as Google Maps, what3words, or similar location tools to help customers, shops and riders identify pickup and drop-off points.
- Marketing / Third-Party Cookies – These may be used, with your consent, to help us measure campaigns or show relevant Carry Africa information on third-party platforms.
3. How we use cookies
We may use cookies and similar technologies to:
- Enable core website and security functionality
- Remember cookie consent preferences
- Support customer delivery bookings and quote forms
- Support rider, driver, shop and merchant signup forms
- Improve page speed, reliability and user experience
- Understand how people use Carry Africa so we can improve the service
- Support maps, delivery areas, pickup points and location-based features
- Measure advertising or referral campaign performance, where consent has been given
4. Managing your cookie preferences
You can manage your cookie preferences using our cookie banner where available. You can also block or delete cookies through your browser settings:
5. Third-party services
We may use third-party services that place cookies or similar technologies on your device. These may include services for maps, analytics, payments, fraud prevention, video, forms, advertising, or customer support.
Examples may include Google Maps, Google Analytics, what3words, YouTube, Microsoft services, payment providers, or other tools used to operate Carry Africa. These third parties process data according to their own privacy and cookie policies.
6. Location-related technologies
Carry Africa may use location-related technologies to help identify pickup and drop-off points, rider locations, merchant pickup points, delivery areas and route information. Where browser location is used, your device or browser should ask for permission first.
7. Updates to this policy
We may update this Cookie Policy from time to time to reflect changes in the law, our technology, our services, or the way Carry Africa operates. Please check this page periodically.
Launch-country regulatory schedule
Carry applies this policy together with the mandatory laws of the country where the customer, merchant, driver or delivery is located. Local law prevails where it gives a person greater protection. The list below is a practical route to the principal authorities; specialist transport, food, aviation, financial-services, employment and local-authority rules may also apply.
| Country | Privacy and digital services | Consumer and market conduct |
|---|---|---|
| Zimbabwe | Cyber and Data Protection Act [Chapter 12:07]; POTRAZ / Data Protection Authority. | Consumer Protection Act [Chapter 14:44]; Consumer Protection Commission. |
| Zambia | Data Protection Act No. 3 of 2021; Data Protection Commission. | Competition and Consumer Protection Act; CCPC. |
| Malawi | Electronic Transactions and Cyber Security framework and any data-protection law or regulator in force when the service launches. Carry will confirm registration and transfer requirements before activation. | Consumer Protection Act 2003 and Competition and Fair Trading Act 2024; Competition and Fair Trading Commission. |
| Botswana | Data Protection Act and the Information and Data Protection Commission framework. Carry will verify current registration and commencement requirements before processing locally. | Consumer Protection Act 2018; Competition and Consumer Authority. |
| Namibia | Constitutional privacy, Electronic Transactions Act 2019 and applicable communications, cyber-security and sector rules; CRAN for regulated electronic-communications matters. | Applicable contract, sale-of-goods, competition and sector rules. Complaints may also belong with the relevant ministry, local authority or sector regulator. |
| Mozambique | Constitutional, electronic-transactions and cyber-security rules. A dedicated personal-data regime was still developing in 2026; INTIC publishes the current digital framework. | Consumer Protection Law and economic-activity rules; INAE. Communications complaints may fall within INCM. |
| Tanzania | Personal Data Protection Act, Cap. 44; Personal Data Protection Commission. | Fair Competition Act, Cap. 285; Fair Competition Commission. |
Regulatory names, commencement dates and complaint procedures can change. Contact Carry first so we can investigate quickly; this does not remove your right to complain to a regulator, court or other competent authority. The external directory supplied by the user is a discovery resource; official authority sites above are the operative references.
8. Contact us
If you have any questions about how we use cookies, please contact us:
Email:
support@carry.africa
Effective date: 12 August 2026 · Version 2.0