🔐 Privacy Policy

This Privacy Policy explains how Carry Harare ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website, delivery services, driver platform, retail partner programme, or mobile applications.

Carry Harare provides local delivery and driver marketplace services across Harare, connecting customers, shops, retailers, marketplace sellers, affiliate partners and drivers.

1. Who we are

Carry Harare is a local delivery marketplace for Harare. We help customers, shops, retailers and sellers book trusted local drivers for collections, deliveries and transport jobs.

2. What personal information we collect

We may collect the following information:

  • Your name, phone number and email address
  • Pickup and delivery address details
  • Delivery notes, item descriptions and booking instructions
  • Customer, shop, retailer or affiliate partner details
  • Driver identification, vehicle and verification documents
  • Driver profile image, availability and delivery history
  • Proof of delivery information, including photos, signatures and timestamps
  • Payment, billing or commission information
  • Technical data such as IP address, browser type and device information
  • Website usage and interaction data

3. How we use your information

  • To create and manage delivery bookings
  • To connect customers, shops and retailers with suitable drivers
  • To contact you about quotes, bookings, payments, driver updates or support
  • To verify drivers, retailers and affiliate partners
  • To calculate referral commissions and partner payouts
  • To provide tracking, proof of delivery and delivery status updates
  • To improve our website, platform and customer experience
  • To prevent fraud, misuse or unsafe activity
  • To comply with legal, tax, accounting or regulatory obligations

4. Legal basis for using your information

We use your information where it is necessary to provide our services, manage bookings, process payments, verify users, protect our platform, comply with the law, or where you have given consent for specific uses such as marketing communications.

5. Who we share your information with

We may share relevant information with:

  • Drivers, where required to complete a delivery
  • Customers, shops or retailers, where required to manage a booking
  • Affiliate partners, where required to track referrals and commissions
  • Payment providers and payout processors
  • Cloud hosting, storage, email and communication service providers
  • Support, fraud prevention, security or analytics providers
  • Law enforcement, regulators or public authorities where legally required

We do not sell your personal information to third parties.

6. Driver and delivery location data

Where delivery tracking is enabled, Carry Harare may collect or process location-related information to help customers, shops, retailers and support teams track delivery progress. Location information is used only for operational, safety, support and proof-of-delivery purposes.

7. Affiliate and retail partner data

If you join our affiliate or retail partner programme, we may store your partner profile, referral link, referred bookings, commission history and payout details. This information is used to manage referrals, calculate commission and provide partner support.

8. How long we keep your information

We keep personal information only for as long as necessary to provide our services, resolve disputes, maintain delivery records, process payments and commissions, meet accounting or legal obligations, and protect the safety and integrity of the platform.

9. Your rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion where legally possible, object to certain processing, or withdraw consent where processing is based on consent.

10. How we protect your information

We use reasonable technical and organisational measures to protect your information, including secure hosting, access controls, encrypted connections where appropriate, restricted admin access, and regular review of platform security.

11. Payments and commissions

Payment and payout information may be handled by third-party payment processors. Carry Harare does not store full card details unless specifically supported by a secure and compliant payment provider.

12. Cookies and tracking

We may use cookies and similar technologies to improve the website, understand usage, remember preferences and support security. You can find out more in our Cookie Policy.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

14. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us:
Email: privacy@carryharare.com

Last updated: 27 June 2026