This Privacy Policy explains how Carry Africa ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website, delivery services, driver platform, retail partner programme, or mobile applications.

Carry Africa provides marketplace, delivery and mobility services in supported launch markets, connecting customers, shops, retailers, marketplace sellers, affiliate partners and drivers.

1. Who we are

Carry Africa is a multi-country marketplace. We help customers, shops, retailers and sellers book trusted local drivers for collections, deliveries and transport jobs.

2. What personal information we collect

We may collect the following information:

• Your name, phone number and email address
• Pickup and delivery address details
• Precise delivery points, including coordinates and optional what3words addresses
• Delivery notes, item descriptions and booking instructions
• Customer, shop, retailer or affiliate partner details
• Driver identification, vehicle and verification documents
• Driver profile image, availability and delivery history
• Proof of delivery information, including photos, signatures and timestamps
• Payment, billing or commission information
• Technical data such as IP address, browser type and device information
• Website usage and interaction data

3. How we use your information

• To create and manage delivery bookings
• To connect customers, shops and retailers with suitable drivers
• To contact you about quotes, bookings, payments, driver updates or support
• To verify drivers, retailers and affiliate partners
• To calculate referral commissions and partner payouts
• To provide tracking, proof of delivery and delivery status updates
• To improve our website, platform and customer experience
• To prevent fraud, misuse or unsafe activity
• To comply with legal, tax, accounting or regulatory obligations

4. Legal basis for using your information

We use your information where it is necessary to provide our services, manage bookings, process payments, verify users, protect our platform, comply with the law, or where you have given consent for specific uses such as marketing communications.

5. Who we share your information with

We may share relevant information with:

• Drivers, where required to complete a delivery
• Customers, shops or retailers, where required to manage a booking
• Affiliate partners, where required to track referrals and commissions
• Payment providers and payout processors
• Cloud hosting, storage, email and communication service providers
• Support, fraud prevention, security or analytics providers
• Law enforcement, regulators or public authorities where legally required

We do not sell your personal information to third parties.

6. Driver and delivery location data

Where delivery tracking is enabled, Carry Africa may collect or process location-related information to help customers, shops, retailers and support teams track delivery progress. Location information is used only for operational, safety, support and proof-of-delivery purposes. A normal address is retained for verification; an exact handover point is disclosed only to people who need it to prepare, support or complete the order, and is not intended for public listings.

7. Affiliate and retail partner data

If you join our affiliate or retail partner programme, we may store your partner profile, referral link, referred bookings, commission history and payout details. This information is used to manage referrals, calculate commission and provide partner support.

8. How long we keep your information

We keep personal information only for as long as necessary to provide our services, resolve disputes, maintain delivery records, process payments and commissions, meet accounting or legal obligations, and protect the safety and integrity of the platform.

9. Your rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion where legally possible, object to certain processing, or withdraw consent where processing is based on consent.

Depending on local law, you may also have rights to restrict processing, receive portable data, object to direct marketing or significant automated decisions, and complain to the competent authority. We may verify identity and retain information where law, fraud prevention or active disputes require it.

10. International storage and transfers

Carry may use approved cloud and communications suppliers outside your country. Before a market is activated, Carry must assess local registration, localisation, transfer-permit and safeguard requirements. We use contractual, access-control and technical safeguards appropriate to the information and destination.

11. Children and vulnerable people

Carry is not intended for children to contract independently. Passenger, school-run, care or family services may involve information about children or vulnerable people; that information requires an authorised adult, enhanced access controls and use limited to safety and service delivery.

12. How we protect your information

We use reasonable technical and organisational measures to protect your information, including secure hosting, access controls, encrypted connections where appropriate, restricted admin access, and regular review of platform security.

13. Payments and commissions

Payment and payout information may be handled by third-party payment processors. Carry Africa does not store full card details unless specifically supported by a secure and compliant payment provider.

14. Cookies and tracking

We may use cookies and similar technologies to improve the website, understand usage, remember preferences and support security. You can find out more in our Cookie Policy.

Launch-country regulatory schedule

Carry applies this policy together with the mandatory laws of the country where the customer, merchant, driver or delivery is located. Local law prevails where it gives a person greater protection. The list below is a practical route to the principal authorities; specialist transport, food, aviation, financial-services, employment and local-authority rules may also apply.

Country	Privacy and digital services	Consumer and market conduct
Zimbabwe	Cyber and Data Protection Act [Chapter 12:07]; POTRAZ / Data Protection Authority.	Consumer Protection Act [Chapter 14:44]; Consumer Protection Commission.
Zambia	Data Protection Act No. 3 of 2021; Data Protection Commission.	Competition and Consumer Protection Act; CCPC.
Malawi	Electronic Transactions and Cyber Security framework and any data-protection law or regulator in force when the service launches. Carry will confirm registration and transfer requirements before activation.	Consumer Protection Act 2003 and Competition and Fair Trading Act 2024; Competition and Fair Trading Commission.
Botswana	Data Protection Act and the Information and Data Protection Commission framework. Carry will verify current registration and commencement requirements before processing locally.	Consumer Protection Act 2018; Competition and Consumer Authority.
Namibia	Constitutional privacy, Electronic Transactions Act 2019 and applicable communications, cyber-security and sector rules; CRAN for regulated electronic-communications matters.	Applicable contract, sale-of-goods, competition and sector rules. Complaints may also belong with the relevant ministry, local authority or sector regulator.
Mozambique	Constitutional, electronic-transactions and cyber-security rules. A dedicated personal-data regime was still developing in 2026; INTIC publishes the current digital framework.	Consumer Protection Law and economic-activity rules; INAE. Communications complaints may fall within INCM.
Tanzania	Personal Data Protection Act, Cap. 44; Personal Data Protection Commission.	Fair Competition Act, Cap. 285; Fair Competition Commission.

Regulatory names, commencement dates and complaint procedures can change. Contact Carry first so we can investigate quickly; this does not remove your right to complain to a regulator, court or other competent authority. The external directory supplied by the user is a discovery resource; official authority sites above are the operative references.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

16. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us:
Email: privacy@carry.africa

---

Effective date: 12 August 2026 · Version 2.0