1. Introduction

Reeddi Platforms Limited (“Reeddi”, “We”, “Us”, “Our”) is the owner and operator of www.carry.africa and any other software, online platform, mobile or tablet application, or domains used to provide its logistics services (referred to as the “Platforms”).

Reeddi respects the privacy of your personal information, and makes every effort to ensure your information is protected and remains private.

This Privacy Notice governs your use of our Platforms and your rights regarding our collection, use, storage, and protection of your data. Your privacy is important to us.

2. Your Personal Data That We Process

Personal data means any information about an individual from which that person can be directly or indirectly identified. While using the Platform, we may ask you to provide us with certain personal data directly to contact or identify you, and some automatically for our Website to function effectively. We also collect personal data through your use of our services or from third-party sources. The personal data we obtain include:

• Your name;
• Your email address;
• Contact number;
• Location
• The IP address used to connect your device to the internet for identification purposes;
• Login email address and password;
• Communication and correspondence records such as when you engage with our in-app chat, or speak with our customer service agents.
• Payment information
• Name of the internet service provider (ISP);
• Date and time of visit; and
• Web pages visited, duration and frequency of visit.

3. Purpose of Processing Your Data and the Lawful Basis

We collect your data to:

4. Your Rights as a Data Subject

As a data subject, the law vests you with certain rights—they include the right to:

• a.access personal data we hold about you by requesting a copy of the personal data we hold about you;
• b.rectify such information where you believe it to be inaccurate;
• c.restrict the processing of your data in certain circumstances;
• d.object to the processing of your data where we intend to process such data for marketing purposes;
• e.where feasible, receive all personal data you have provided to us—in a structured, commonly used, and machine-readable format—and to transmit the information to another data controller;
• f.request the erasure of your data (also known as the right to be forgotten);
• g.withdraw your consent to the processing of your personal data; and
• h.lodge a complaint with a relevant authority, where you have reason to believe that we have violated the term(s) of this Privacy Notice. (You may complain or seek redress from us within 30 days from the time you first detected the alleged violation.).

5. Who We Share Your Data With

We can share your data with the following third parties:

• Reeddi subsidiaries and affiliated entities that provide services, including conducting data processing on our behalf, or for data verification, data centralisation and logistics purposes
• Affiliated entities that provide payment processing services on our behalf
• Google: because we use various Google APIs and services on our Website
• Legal and Regulatory Authority - We disclose your data if we believe it is reasonably necessary to comply with a law, regulation, order, subpoena, audit, or to protect the safety of any person, to address fraud, security or technical issues

6. Retention of Your Data

Your personal data or any other information collected will be stored for as long as necessary to fulfil the purposes described in this Notice. However, we will also retain data subject to relevant provisions of applicable laws, resolve disputes, and enforce our legal agreements and policies. We delete your data for targeted marketing purposes once you unsubscribe from our marketing communications.

Please note that your data may be retained for a more extended period, notwithstanding your request to remove your data, where there is a legal requirement to do so.

7. How Your Data is Stored

We store and process your data on our server with AWS. We protect your data using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls, and information access authorisation controls.

Where there is an actual or suspected data breach capable of causing harm to your rights and freedoms, we will notify you without undue delay and use our best effort to remedy the violation within one (1) month from the date we notify you.

8. Marketing and Communications

We only send marketing communications to you with your consent. You may choose to opt out of our marketing emails by clicking on the 'unsubscribe' button at the bottom of the page.

9. Security of Your Data

We are very particular about preserving your privacy and protecting your data. We deploy all reasonable and appropriate technical and organisational measures to keep your data safe. However, we cannot completely guarantee the security of any information you transmit via our Platforms, as the internet is not an entirely secure place. We are committed to doing our best to protect you.

10. Complaints

If you are concerned about an alleged breach of privacy law or any other regulation by us, you can contact the Data Protection Officer (DPO) via hello@carry.africa. The DPO will investigate your complaint and provide information about how your complaint is handled.

Please be informed that you may complain to the relevant data protection authority where your complaints are not satisfactorily addressed.

11. Changes to this Notice

We update our privacy notice from time to time. We will notify our users when we change it, and visitors will know this by checking the last date of update on this page whenever you visit.

12. Contact Us

If you have any questions relating to this Notice, you can reach us at hello@carry.africa

Our office address: 32B, Okunola Aina Street, OASIC Estate, Maryland, Lagos State

Last updated: August 31st, 2023.